FAQ’s

We specialize in residential and commercial cleaning, painting, and moving services.

Can I trust the people cleaning my home?

Absolutely! At Esther's Trinity Services, all our employees go through a thorough background check, covering local, state, and national databases to review criminal records, driving records, and social security traces. We take the time to understand who our team members are before they join us, which is why we have an extensive training process that includes a career personality test. When you choose Esther's Trinity Services, you’re selecting top-notch professionals who deliver exceptional work. You can trust us to take care of your home!

Who will be responsible for cleaning my home?

Your home will be cleaned by full-time employees of Esther's Trinity Services, working in teams of two. We never use subcontractors or part-time staff. Our employees are dedicated members of the Esther's Trinity Services team, with nearly 50% having been with us for over five years. For us, cleaning your home is more than just a job—it’s part of our mission to provide a professional, reliable home cleaning experience you can count on.

Can I provide specific instructions for the cleaning team?

Absolutely! However, it’s best to communicate your instructions directly with our office. This ensures we can add them to your account, guaranteeing a consistent and hassle-free cleaning experience every time we visit.

Will I have the same team for every visit?

Absolutely! We aim to assign the same team to your home by default. If you prefer the same team for every visit, just let us know when you sign up, and we’ll make it happen—our teams enjoy building that familiarity too. That said, there may be occasions, such as sickness or vacations, when your regular team is unavailable. If this happens, we’ll notify you in advance and ensure your cleaning is still completed to our high standards.

What happens if I’m not satisfied with my cleaning team?

Your satisfaction is our priority! At Esther's Trinity Services, we can easily assign a different team to ensure we find the perfect fit for your needs. Just let us know, and we’ll take care of it!

Can I continue working from home while my house is being cleaned?

Yes! Our team cleans your home in a professional and efficient manner, allowing you to stay productive. We treat your home environment with the utmost respect—there’s no loud music, personal phone calls, or unnecessary chatter while we work. Our customers who work from home often describe our cleaning teams as professional, thorough, and efficient. You can count on us to maintain a peaceful and productive atmosphere in your home!

I’m nervous about having unfamiliar people in my home. How do you address this?

We completely understand that inviting new people into your home can feel uneasy, and we take your security and peace of mind very seriously. Every member of our team undergoes comprehensive background checks, and we only hire individuals we would trust in our own homes. Our team is thoroughly trained to respect your space, belongings, and privacy. To add to your comfort, we strive to assign the same team to your home for each visit. Familiar faces and a consistent routine can help build trust and make the experience more comfortable for you. We value transparency and open communication, so if you have any specific concerns or preferences, don’t hesitate to share them with us. Your trust and comfort are always our top priorities.

Will you take care with my belongings?

Absolutely. We understand how important your personal belongings are, and our team at Esther's Trinity Services is trained to treat your home with the utmost care and respect. We remind our team members that they are not just cleaning a space—they are guests in someone’s home. This approach ensures your belongings are handled with the same care and consideration as if they were our own. If you have specific instructions or items requiring special attention, just let us know. We’re here to provide a cleaning service that gives you complete peace of mind.

Will the cleaning team be professional in both behavior and appearance?

Yes, absolutely! At Esther's Trinity Services, professionalism is a cornerstone of our values. Our dedicated teams take pride in maintaining a high standard of both behavior and appearance. You can easily recognize our company vehicles by our distinctive colors and logo, driven by uniformed, well-groomed professionals. We believe professionalism goes beyond the quality of our work—it’s also reflected in how we present ourselves in your home. While everyone has their own personal style, our commitment to a polished, professional image is what sets us apart. We want you to feel completely confident and comfortable with our team in your space.

What if something gets damaged while cleaning?

While we take great care to prevent accidents, if something is damaged, we take full responsibility. We're proactive about addressing any issues, and if something requires your attention, we’ll notify you right away. We’ll also ensure that it is made right for you, no matter the situation. Your satisfaction is our priority.

Have more questions? Talk to an executive.

Thousands of organizations trust us

Our company's top priority is customer safety

Our team comprises background-checked, extensively trained professionals who are fully insured, giving you peace of mind and confidence in our services.